We value our clients' experience at Help for Animals Clinic. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire.

How did you choose our clinic?

A friend or relative recommended the practice

Yes

I drove by and saw your hospital sign

Yes

I saw the practice in the Yellow Pages

Yes

I found you through search engines

Yes

Other

Your Telephone Experience

My call was answered promptly

Yes

It was easy to make an appointment over the phone

Yes

I was referred to the hospital website to get necessary forms ahead of time

Yes

I was placed on hold too long

Yes

I was offered to be called back if needed

Yes

I did not phone

Yes

Your impression of our receptionist (over the phone)

The receptionist was friendly and attentive over the phone

Yes

The receptionist was courteous over the phone

Yes

The receptionist was informative over the phone

Yes

Your impression of our receptionist (in person)

The receptionist stood and greeted me

Yes

The receptionist was aware of purpose of my visit

Yes

The receptionist seemed warm and cheerful

Yes

The receptionist gave me undivided attention

Yes

The receptionist seemed hospitable

Yes

The receptionist answered all my questions

Yes

Your impression of our reception area

The reception area was comfortable

Yes

The reception area was neat and clean

Yes

Counter tops in the reception area was free from clutter

Yes

Retail displays in the reception area were well organized

Yes

The reception area was odor-free

Yes

The reception area was pet-friendly

Yes

Your impression of our parking lot/grounds

The parking lot and grounds were clean

Yes

I found a parking spot with ease

Yes

Your impression of our hospital website

I found the website to be helpful and resourceful

Yes

I printed out any necessary forms ahead of time from the hospital website

Yes

I registered to be a member and/or to receive free newsletters

Yes

Your impression of our technician

The technician greeted me with warmth

Yes

The technician was gentle with my pet

Yes

The technician seemed proficient and knowledgeable

Yes

The technician gave me the information I needed

Yes

The technician was pet-friendly

Yes

Your impression of our veterinarian

The veterinarian introduced himself/herself

Yes

The veterinarian washed his/her hands before examining my pet

Yes

The veterinarian listened to what I said and answered all my questions

Yes

The veterinarian gave clear advice about how to treat my pet

Yes

The veterinarian behaved in a professional manner and appearance

Yes

The veterinarian answered all my questions

Yes

The veterinarian comforted me and my pet

Yes

The veterinarian made me feel valued

Yes

Additional Questions

Was your waiting time reasonable?

Yes

Did you feel the fees were reasonable?

Yes

Did you understand all our fees?

Yes

If you marked "No" please explain

Will you recommend us to others? Why or why not?

What suggestions do you have for improving the office, staff or procedures?

If you would like us to contact you, please fill out the necessary information

Name

First Name

Last Name

Phone

(###)

###

####

Thank you!

Licensed 501(c)3 Non-Profit Organization

(304) 736-8555 | helpforanimals2@gmail.com
1 Humane Way, Barboursville, Wv 25504

Help For Animal Inc. is a license 503c Non Profit Organization deticated to the curbing the pet over population in the tri- state area, as well as the general well fare of the local pet population.